Safety

According to the Consumer Protection Act 1986, the consumer right is referred to as ‘right to be protected against marketing of goods and services which are hazardous to life and property’.It is applicable to specific areas like healthcare, pharmaceuticals.

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Information

The right to information is defined as ‘the right to be informed about the quality, quantity, potency, purity, standard and price of goods or services, as the case may be so as to protect the consumer against unfair trade practices’ in the Consumer Protection Act of 1986.

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Consumerism

Consumerism is a social as well as economic order which encourages the buying of goods and services in ever-greater amounts. This term is sometimes associated with critics of consumption beginning with Thorstein Veblen. Veblen's topic of examination.

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Consumer Protection Act 1986

Enacted in 1986 by an Act of the Parliament of India, Consumer Protection Act remains a valuable aspect for study in the context of Indian consumer’s rights or interests. This Act plays pivotal role to develop provision with an aim to establish various consumer councils especially the authorities of similar nature to ensure that consumers’ disputes are settled comprehensively for the best possible resolution of matters associated with them.

Consumer Protection Council

There is provision for national, state and district level establishment of Consumer Protection Councils with an aim to develop awareness amongst the consumers.

Central Consumer Protection Council

The Central Government establishes it with the involvement of following members in its team:

  • Council Chairman is the Minister of Consumer Affairs of Government of India

  • Some members as prescribed representing official and non-official members and who are very much in line with the specific interests and approaches.

State Consumer Protection Council

Any Indian State Government can establish it through the following members in its team:

  • State Government’s Minister in Charge of Consumer Affairs to serve as Chairman of Council.

  • Rest team members comprise of officials and non-officials selected from those with expertise in similar areas of interest for whom State Government does recommendations for selection.

  • The Central Government might nominate at least ten such members in its discretion for the representation of official or non-official members of similar nature.

Such councils established on State Levels are bound to meet for possible solutions whenever necessities occur. They must meet at least twice a year without any failure.