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National Consumer Disputes Redressal Commission


According to the Consumer Protection Act 1986, the consumer right is referred to as ‘right to be protected against marketing of goods and services which are hazardous to life and property’.It is applicable to specific areas like healthcare, pharmaceuticals.



The right to information is defined as ‘the right to be informed about the quality, quantity, potency, purity, standard and price of goods or services, as the case may be so as to protect the consumer against unfair trade practices’ in the Consumer Protection Act of 1986.



Consumerism is a social as well as economic order which encourages the buying of goods and services in ever-greater amounts. This term is sometimes associated with critics of consumption beginning with Thorstein Veblen. Veblen's topic of examination.


National Consumer Disputes Redressal Commission

India’s quasi-judicial commission, National Consumer Disputes Redressal Commission (NCDRC) had been established in 1988 upon the guidelines and directions of the Consumer Protection Act of 1986 of Government of India. This commission has its headquarters at national capital, New Delhi with any of the Supreme Court sitting or retired judge to head it. Former Supreme Court of India judge, Justice DK Jain heads the commission presently.


Following are the jurisdictions of this National Commission under the provisions of the Section 21 of Consumer Protection Act, 1986 which elaborate every single detail including:- complaint entry of even above rupees 1 crores besides other factors such as having Appellate and Revisional jurisdiction that come from the State Commissions in the form of specific orders.

  • For entertaining the following:
  • Any such complaint related to goods or services whose compensation value claimed do exceed up to rupees one crores in any case.
  • In cases of any of the appeals against State Commission orders concerned.

Act as passing suitable orders in the non-consumer dispute related issues and or ask for the thorough assessment of any records concerned that may have remained undecided before the State Commission. It might require immediate attention of the National Commission and gets forwarded to it through State Commission. The cases can be of conflict of opinion as well like the already exercised a jurisdiction which fails to tune with the law concerned besides the other factors such as failure of jurisdiction exercised as deemed. The case might also be jurisdiction exercise differing from the legal elements especially in the cases of irregularities in materialistic aspects which require immediate solution.